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Frequently asked questions

What is the difference between a GPS and Geotab's GO device?

With just a GPS, you can only track the location and speed of your vehicle, but with Geotab, you can have that information plus telematics data such as fuel consumption, engine faults, seatbelt usage, collision detection, maintenance scheduling, idle time measurement, and much more.

How does Geotab's GO device work?

The GO device connects to the OBDII port to collect data from the vehicle's computer and securely transmits it to the MyGeotab platform through authentication, encryption, and message integrity verification

If my vehicle doesn't have an OBD II port, can I still use the Geotab platform?

Yes, you can connect the Geotab GO device using a special harness that we will provide.

If I install the Geotab GO device in my vehicle, will I lose the factory warranty?

Geotab's GO device installation does not affect the vehicle's warranty, as it does not interfere with the vehicle's operation. The device only reads data, and manufacturers generally support this.

What types of vehicles can the Geotab GO device be connected to?

The GO device offers capability and support for all types of vehicles, including those fueled by gasoline, hybrid, and electric. This encompasses motorcycles, sedans, vans, trucks, buses, heavy machinery, boats, and more.

What data does Geotab GO device collect for electric vehicles?

The Geotab GO device receives real-time data for electric vehicles including charge levels, charging locations and durations, computer fault codes and battery status, enabling fleet managers to effectively monitor their electric vehicles and directly compare their performance with fuel vehicles on the same platform.

Can I customize Geotab's telematics to suit the specific needs of my business?

Yes, the Geotab platform is highly customizable and can be tailored to meet the unique needs of each customer. From setting up custom alerts to integrating with other business systems, Geotab offers a wide range of customization options.

How many people do I need to monitor my fleet of vehicles in MyGeotab?

Thanks to Geotab's machine learning and AI-based technology, the platform allows for task automation and customized report generation and provides a dashboard with key operational indicators. This means fleet managers can reduce the amount of monitoring personnel needed, achieving desired efficiency without compromising the quality of fleet tracking and management.

What is the minimum number of vehicles required to subscribe to Geotab services?

Geotab's service does not require a minimum quantity of vehicles. You can install the GO device on as few as 1 vehicle, making this a flexible option for businesses of all sizes.

Geotab provides after-sales support and customer service?

Yes, Intelligis is an authorized distributor of Geotab and has a highly trained technical support team available to assist customers with any questions or issues they may have. Additionally, they offer training resources and reference materials to ensure customers get the most out of their telematics solution.

Why choose Intelligis as your Telematics provider?

We have a strong local presence in over 10 countries in Latin America and an extensive customer base in more than 15 countries, consisting of leading companies in the region who have chosen our technological solutions for intelligent management of their field teams. We offer a comprehensive portfolio of integrated solutions ranging from data collection and analysis to last-mile optimization and advanced vehicle telematics. Additionally, our team is backed by certified professionals who accompany our clients throughout their journey, ensuring value generation from technology.